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Privacy Policy

Privacy Policy

1. Overview & Scope

This Privacy Policy governs all personal and business data collected from visitors, inquiry clients, distributors, hotel/resort catering project partners and end buyers accessing https://www.ljdishwasher.com. We design all data processes to align with the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Personal Information Protection Law of China (PIPL) and global cross-border B2B trade compliance standards. This policy covers all site functions: product browsing, quotation requests, case study downloads, newsletter subscriptions and after-sales service consultation.

2. Definitions

  • Personal Data / Personal Identifiable Information (PII): Name, corporate email, business phone, company name, job title, physical factory/hotel address, tax ID, submitted catering project details
  • Non-Personal Data: Anonymized IP address, browser type, device model, site click logs, cookie preference data, aggregated traffic statistics
  • Data Controller: Liangji (Xiamen) Automation Equipment Co., Ltd., registered in Xiamen, Fujian Province, China

3. Data We Collect

3.1 Voluntarily Submitted Data (You actively provide this)

We only collect PII when you proactively submit data through our site forms:
  1. Quotation Request Forms: Full name, company, contact email, WhatsApp/phone, target dishwasher model, required hourly capacity, kitchen layout demands, heating customization needs, project location (5-star hotel, resort, food factory, catering chain)
  2. Brochure & Case Study Download: Corporate email and business sector
  3. After-Sales & Technical Support Forms: Serial number of purchased dishwashing equipment, fault description, installation address
  4. Newsletter Subscription: Email address, business vertical (foodservice, hospitality, industrial processing)
  5. Direct email correspondence sent to our sales inbox

3.2 Automatically Collected Non-Personal Data

When browsing our Site, our server logs and analytics tools capture anonymized technical data: partial IP address, access timestamp, referring website URL, page visit sequence, product model browsing history, screen resolution, browser language, error page triggers. This data cannot identify individual users on its own.

4. Legal Bases for Data Processing

We rely on four legal foundations per global data protection laws:
  1. Consent (GDPR Art.6(1)(a)): For marketing emails, analytics cookies and remarketing tracking
  2. Contract Pre-Execution (GDPR Art.6(1)(b)): Processing your quotation and project data to provide customized commercial dishwasher solutions, installation planning and price offers
  3. Legal Compliance (GDPR Art.6(1)(c)): Retain transaction records to meet export customs, tax, HACCP and NSF sanitation certification audit requirements
  4. Legitimate Business Interest (GDPR Art.6(1)(f)): Optimize website functionality, prevent cyberattacks, resolve equipment technical consulting, maintain B2B client relationships (without overriding your privacy rights)

5. Purposes of Data Usage

We only use collected data for limited, disclosed business goals, never for unauthorized third-party sale:
  1. Respond to quotation inquiries, send customized pricing for long dragon dishwashers, under-counter units, heat recovery tray washers and box washing systems
  2. Deliver requested product brochures, HACCP compliance guides, kitchen layout case studies and TCO cost calculation documents
  3. Provide pre-sales technical consultation, custom heating system design and post-purchase maintenance guidance
  4. Send industry updates, new product releases and hygiene compliance news via newsletter (unsubscribe option included in every email)
  5. Troubleshoot website technical faults and improve user experience for foodservice equipment buyers
  6. Verify client identity for after-sales support, warranty service and spare parts supply
  7. Comply with Chinese export regulations, international trade sanctions and local health authority audit standards
  8. Prevent fraudulent quotation submissions, spam and malicious site access

6. Data Sharing & Third-Party Processors

We never sell, rent or trade your personal or corporate data to external advertising resellers. Limited data sharing only occurs in these scenarios:

6.1 Authorized Service Processors (Signed Data Processing Agreements)

We share necessary data with vetted service vendors who act as data processors on our behalf:
  • Cloud hosting & email delivery providers (store inquiry form submissions)
  • Website analytics and consent management platforms
  • Logistics & export agents (only for finalized orders, to arrange equipment shipment)
  • Third-party payment processors (if online deposit quotation payments are enabled)
     
    All processors are contractually bound to confidentiality, data minimization and secure storage rules.

6.2 Mandatory Legal Disclosure

We may release your data if compelled by binding government order, court subpoena, customs inspection or export control law. We will notify you of such disclosure where legally permitted.

6.3 Business Restructuring

In case of company merger, acquisition, factory asset sale or brand reorganization, client data may transfer as part of business assets. We will post a 30-day homepage notice before data transfer occurs, and you retain the right to delete your records pre-transfer.

6.4 Explicit Consent Sharing

We only share your contact information with authorized regional distributors if you tick a dedicated consent checkbox on the quotation form. You may revoke this consent at any time.

7. Data Storage & Security

7.1 Retention Period Rules

  • Inquiry quotation data: Stored for 5 years after last communication, then securely anonymized/deleted
  • Completed order client records (export invoices, installation records): Retained 10 years to satisfy tax and export legal obligations
  • Newsletter email addresses: Kept until you submit an unsubscribe request
  • Server log non-personal browsing data: Auto-deleted after 7 calendar days
  • Cookie preference records: Retained maximum 12 months

7.2 Security Safeguards

We implement layered technical and organizational protection to prevent data leakage, loss or unauthorized access: SSL/TLS full-site encryption, password access control for backend databases, regular server vulnerability scans, staff non-disclosure agreements (NDAs) for sales and admin teams, restricted internal data access permissions. However, no internet transmission method can guarantee 100% absolute security.

8. Your Data Subject Rights

Depending on your resident region’s laws, you hold the following enforceable rights, free of administrative charge:
  1. Right to Access: Request a full copy of all personal data we store linked to your identity
  2. Right to Rectification: Correct incomplete or inaccurate business contact, project or equipment information
  3. Right to Erasure (“Right to be Forgotten”): Request permanent deletion of all your records where no mandatory legal retention rule applies
  4. Right to Restrict Processing: Suspend marketing email delivery or analytics tracking
  5. Right to Data Portability: Receive your quotation and project data in a standard machine-readable format
  6. Right to Object: Fully opt out of marketing communications and analytics tracking at any time
  7. Right to Withdraw Consent: Revoke cookie or distributor data-sharing consent via footer Cookie Settings or email
To submit a data rights request, send a verified email to our privacy contact with your full name, company and original inquiry reference number. We will respond within 30 calendar days.

9. Cross-Border Data Transfer

Our company is registered in China. When EU, US, UK, Southeast Asian or Australian clients submit inquiries, your data may be transferred and stored on servers within mainland China. We implement standard data protection clauses compliant with GDPR cross-border transfer rules to safeguard overseas users’ privacy.

10. Minor Protection

Our website exclusively targets commercial foodservice enterprises, hotels, industrial food factories and professional catering operators. We do not knowingly collect data from users under 18 years old. If you believe we hold minor personal data, contact us immediately for full deletion.

11. Policy Updates

We may revise this Privacy Policy to align with new international data protection legislation. Major revisions will be highlighted on our homepage for 30 days prior to effective date. Continued website usage after updates constitutes your acceptance of revised terms.